Privacy Policy

Privacy Policy

Last updated: 21 May 2026

Minton Lawn & Garden respects your privacy and is committed to keeping your personal information safe.

This privacy policy explains what information I collect, why I collect it, how it is used, and how long it is kept.

Who I am

Minton Lawn & Garden is a local grass cutting and garden maintenance business based in Boorley Park, Hampshire.

For privacy-related questions, you can contact:

Minton Lawn & Garden
Email:  info@mintonlawn.co.uk
Phone: 07435 555093

What information I collect

When you contact Minton Lawn & Garden, complete an enquiry form, request a quote, or become a customer, I may collect:

• Your name

• Your address or general location

• Your phone number

• Your email address

• Details about the garden services you are interested in

• Photos of your garden, lawn, hedges or outdoor areas, if you choose to provide them

• Messages or information you send as part of an enquiry

• Records of quotes, bookings, invoices and payments

I only ask for information that is reasonably needed to respond to your enquiry, provide a quote, arrange work, carry out services, and keep proper business records.

How I use your information

I may use your information to:

• Respond to enquiries

• Provide quotes

• Arrange appointments or site visits

• Carry out agreed garden services

• Contact you about bookings, changes, access or service updates

• Send invoices or payment details

• Keep business, tax and accounting records

• Deal with complaints, disputes or legal obligations

I do not sell your personal information.

Lawful basis for using your information

Under UK data protection law, I need a lawful reason to use your personal information.

For enquiries, quotes and agreed services, I usually use your information because it is necessary to take steps before entering into a contract with you, or to carry out a contract with you.

In some cases, I may also rely on legitimate interests, such as keeping basic records of enquiries, managing my business, improving customer service, or dealing with disputes.

The ICO confirms that organisations must have a valid lawful basis for handling personal information, and that contract or legitimate interests may be appropriate depending on the purpose.

Who your information is shared with

Your information will only be shared where necessary. This may include:

• Form or website providers used to receive enquiries

• Email, phone or messaging providers used to communicate with you

• Accounting or bookkeeping software, if used

• Payment providers or banks

• HMRC, accountants, insurers or legal advisers, where required

• Waste disposal or trade-related services, if relevant to the work being carried out

I will not share your information for unrelated marketing purposes.

Photos

If you send photos of your garden or outdoor areas, they will be used to assess the work, provide a quote, plan the job, or keep a record of completed work.

I will not use photos of your property for advertising, social media or website examples without your permission.

How long I keep your information

I only keep personal information for as long as necessary.

As a general guide:

• Unsuccessful enquiries may be kept for up to 12 months

• Customer records, invoices and payment information may be kept for up to 6 years for tax, accounting and business record purposes

• Photos may be deleted sooner where they are no longer needed, unless they form part of a quote, job record, complaint or agreed promotional use

How your information is kept safe

I take reasonable steps to protect your information, including using password-protected accounts, secure devices, reputable service providers, and limiting access to information where possible.

No method of online communication is completely risk-free, but I aim to handle your information carefully and responsibly.

Marketing

Minton Lawn & Garden will not add you to a mailing list or send ongoing marketing messages without your permission.

I may contact existing customers about a current booking, previous enquiry, service reminder, quote follow-up or related matter where it is reasonable to do so.

Your rights

You have rights over your personal information. These may include the right to:

• Ask what information I hold about you

• Ask for incorrect information to be corrected

• Ask for information to be deleted, where appropriate

• Object to certain uses of your information

• Ask for a copy of your personal information

To make a request, please contact me using the details above.

You can also complain to the Information Commissioner’s Office if you are unhappy with how your information is handled. The ICO is the UK regulator for data protection.

Website: ico.org.uk

Changes to this policy

This policy may be updated from time to time. The latest version will be available on the Minton Lawn & Garden website.